Workshop Overview:

Effective organizations need effective leaders who can make a positive impact on both the people they lead and the results they are responsible for achieving. This engaging one-day leadership workshop will help accomplish this goal. Through hands-on exercises, facilitator-led and small group discussion, self-assessments, and introspection, participants uncover strategies to further develop the critical skills of managing people, improving productivity and getting necessary results.

Session Objectives:

• Recognize the differences in the manager and the individual contributor roles
• Clearly communicate goals and expectations to team members throughout the year
• Actively listen to others to achieve mutual understanding about the work to be done
• Provide effective feedback to drive accountability and help others be successful in their jobs
• Set clear expectations and objectives for employees using the SMART criteria
• Align and apply coaching and delegation strategies to specific stages of employee learning
• Communicate difficult messages in a professional and assertive manner
• Resolve conflicts to achieve a satisfying outcome for all parties

Key Topics:

Topic 1: Workshop Introduction

Activity:  Experiencing Real-World Leadership Challenges

Topic 2: From Doing to Leading the Work—Exploring the Role of the Leader

• Transition Challenges
• The Leadership Mindset

Topic 3: Creating an Environment for Candid Dialogue

• Active Listening: Achieving Mutual Understanding
• Providing Effective Feedback: A Tool for Building Accountability

Topic 4: Managing Performance for Results

• Setting Clear Expectations (SMART Criteria)
• Coaching and Delegation Strategies: Using the Right One at the Right Time

Topic 5:  Managing and Resolving Conflict

• Making Difficult Conversations Easy
• Understanding Conflict Managing Choices
• Resolving Conflict

Facilitator: Susan Hill

Susan Hill is a learning professional with more than 25 years of experience. She is highly experienced and skilled at designing, developing, and facilitating customized learning experiences for the workplace. Her areas of expertise include leadership, management and supervisory skills, effective communication, team development, customer/supplier relations, business strategy development and implementation, process management and improvement, sales effectiveness, performance consulting, and training evaluation.

Hill has worked with clients from across a wide range of industries over the past 16 years. Some of her key consulting/training clients are Abbvie, US Foods, Amtrak, Sysco, United Airlines, Chrysler Corporation, USPS, McDonald’s, Tellabs, Hyatt Regency, Lucent, and AT&T.

Date: Wednesday, October 23, 2019 (9 a.m.–4 p.m.)

Continental breakfast and lunch will be provided.

Location:

Illinois Institute of Technology—Daniel F. and Ada L. Rice Campus

201 East Loop Road

Wheaton, IL 60189

630.682.6030

Workshop Fee: $395 per person

Register: https://cvent.me/qyX5o

This workshop awards .55 Continuing Education Units (CEU)

Questions? Please contact Mary LaFleur at mlafleur@iit.edu or 630.682.6030