Illinois Tech will be replacing its voicemail system beginning Thursday, April 25, 2019. The current voicemail system is more than 25 years old and is no longer capable of being upgraded to deliver and support new voicemail features. After evaluating several vendors, the university has chosen a Mitel Cloud-based voicemail solution.
On April 25, the new voicemail system will “go live,” insofar as you will be able to access your new voicemail to set up your name, greetings, etc. and get used to the mechanics of the new system. However, you will not receive any voicemails on the new system just yet. All of your voicemail messages will continue to be delivered to our current voicemail system, Audix, until Friday, May 17, 2019, when our voicemail system will switch to Mitel Cloud; thereafter, you will receive your voicemails through that system.
Please note: You will want to retrieve all of your Audix voicemails by Friday, May 24, 2019, because after that time, those Audix voicemails will no longer be accessible, and they cannot be transferred to the new Mitel Cloud voicemail system. (For those on the Moffett Campus only, the last day to access your voicemails on the old system will be Monday, April 29, 2019.)
On all Illinois Tech campuses, there will be a new phone number for setting up your greetings, etc. and retrieving your Mitel voicemails, i.e., 1.312.808.6432 (1.312.80VOICE), or “VOICE” (x86423 on campus). Also, after May 24, all campus voicemail numbers will automatically be transitioned to the new voicemail system.
One outstanding feature of the new voicemail system is the ability to integrate this service with the university’s email system, such that voicemail messages will also be delivered to you via emails that have attached audio files of the voicemail messages.
Recap of Key Dates:
- April 25, 2019: New Mitel Cloud voicemail “goes live,” but only with respect to setting up your personal greetings, etc., and familiarizing yourself with the new system.
- April 29, 2019 (On the Moffett Campus only): Last day to retrieve any of your AT&T voicemails before the system is completely shut down. Transfers of voicemails from the old to the new voicemail systems will not be possible.
- May 17, 2019: All of your voicemails will go through the Mitel Cloud system; they will no longer go through Audix, our prior system.
- May 24, 2019: Last day to retrieve any of your Audix voicemails before the system is completely shut down. Transfers of voicemails from the old to the new voicemail systems will not be possible.
More information on how to set up your new voicemail, etc., will be provided to you in a subsequent Illinois Tech Today article that will contain a link to the Office of Technology Services (OTS) website’s voicemail training materials.