ITM alum Michal Siuty (standing) and industry mentor Joe Cusimano help NENA officials with recording and logging procedures.

IIT’s School of Applied Technology hosted the National Emergency Number Association’s (NENA) ICE 8: Interoperability with Recording & Logging Components event at the Rice Campus last week. ICE 8 was attended by more than 60 people, including 23 vendors and participants from Austria, United Kingdom and Canada. IIT’s Industry Professor of Information Technology and Management Carol Davids coordinated with NENA which allows vendors of all IP-based Next Generation 9-1-1 call processing elements to test logging, recording and retrieval interfaces while processing calls from origination to termination with different media types. NENA chose IIT’s Real-Time Communications Lab because of its resources and support.

Based in Alexandria, Virginia, NENA oversees the 9-1-1 emergency network and is the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. With more than 7,000 members in 48 chapters across North America and around the globe, NENA promotes the implementation and awareness of 9-1-1 and international three-digit emergency communications systems.

In addition, NENA works with public policy leaders, emergency services and telecommunications industry partners, like-minded public safety associations, and other stakeholder groups to develop and carry out critical programs and initiatives, to facilitate the creation of an NG9-1-1 system, and to establish industry leading standards, training, and certifications.

In NG9-1-1, all call media must be recorded, including voice, video, and text. In addition, all elements involved in call processing log event records for each step in the process. The NENA i3 Solution defines standard interfaces for recording and retrieving all of this data in order to provide historical records for legal purposes and for analyzing and troubleshooting NG9-1-1 processes.