On Friday, June 28 at 9:15 p.m., during the university’s maintenance window, the new Mitel voicemail system will go live.

Impacted Communities: Mies and Rice campuses and the Stuart School of Business community, regardless of their physical locations

How Does This Impact Me?

Q:  When does the new voicemail service begin?

A:  Immediately following the go-live, all new voicemails will be directed to the new Mitel voicemail system.

Q:  How will I know that I have a new voicemail?

A:  Notification that you have received a new voicemail will shift from the red-light indicator on your desk phone to an email from voicemessage@sip.net.internet2.edu, delivered to your Illinois Institute of Technology email. The voicemail message will be attached to that email.

Q:  How do I listen to my voicemail?

A:  You can either:

• Click on the email attachment and you will hear the voicemail audio OR
• Just as you do now, press the voicemail button on your desk phone and follow the prompts as guided by the new system

Q:  How do I delete my voicemail?

A:  You will need to delete your voicemail on both the email environment and the phone voicemail environment:

• Email environment—Delete the email containing the voicemail attachment
• Phone voicemail environment—Follow the prompts after listening to the voicemail message
• Please note: If you wish to only receive your voicemail messages via emails, please contact the OTS Support Desk at supportdesk@iit.edu or 312.567.3375 (on campus x7DESK) for assistance.

Q:  Can I set up my new voicemail greetings now?

A:  Yes.  You are encouraged to do so prior to the go-live.

• If this is the first time you are logging into the new Mitel voicemail and you are:
  • Using your own campus phone (regardless of which campus you are on)
    • Dial x86423
    • Enter the temporary default passcode 194075 and press #
    • Follow the prompts to change your passcode and create your greetings
  • Using a non-campus phone
    • Dial 1.312.808.6423
    • When asked to “please enter your mailbox ID,” enter your five-digit Illinois Tech extension number and press #
    • Enter the temporary default passcode 194075 and press #
    • Follow the prompts to change your passcode and create your greeting
• For every subsequent login to Mitel:
  • If you are calling from any Illinois Tech campus phone, dial x86423 AND
    • If you are using your own desk phone, just enter your new passcode
    • If you are using any other campus phone, follow the prompt and press the “*” key, which will direct you to enter your mailbox ID (i.e., your five-digit Illinois Tech extension followed by the # key); then enter your new passcode, followed by the # key
    • If you are calling from a non-campus phone, dial 1.312.808.6423, enter your mailbox ID followed by the # key, and then enter your new passcode, followed by the # key
• For more information on how to set up your new voicemail, etc., please refer to Illinois Tech’s Quick Reference Guide. If you are interested in a more detailed description of the new voicemail system’s features, please refer to Mitel’s User Guide.

Q:  Can I access my old voicemail messages after the go-live date?

A:  Yes, but you can only access your old voicemail messages for up to 10 days after receipt (the old system’s default time span before messages are automatically deleted).

• After the go-live date, if you wish to access old voicemails:
  • On Mies Campus or Stuart School of Business—Please dial 1.312.567.3005
  • On Rice Campus—Please dial 1.630.682.6091.

If you have any questions, please contact the OTS Support Desk at supportdesk@iit.edu or 1.312.567.3375 (on campus x7DESK), or stop by the second floor of Paul V. Galvin Library.