SAT’s Office of Professional Development is Offering Three Upcoming Workshops in Wheaton

SAT’s Office of Professional Development is offering three upcoming workshops in Wheaton:
Emotional Intelligence & Communication Styles Workshop; Business Writing Workshop; Project Management Workshop
Emotional Intelligence and Communication Styles Workshop
Today as never before, more versatile and adaptive interactions with others is imperative to personal and professional success. This workshop is built on the belief that an individual can realize multiple benefits by understanding their own and others’ emotional intelligence levels and communication/behavioral styles. Through an emotional intelligence self-assessment, participants learn more about how effectively they manage relationships based on accurate awareness of both self and others. They then look more closely at how they demonstrate emotional intelligence via exploring two key dimensions of communication/ behavioral styles: assertiveness and sociability. By learning to recognize the various styles and gaining an understanding of the effectiveness of each, participants can then decide how to best interact with others to achieve mutual goals.
Finally, this workshop explores the challenge of communicating professionally and assertively in difficult situations. The ‘emotional hijack’ phenomenon is explored, and participants learns ways to further develop their emotional intelligence to best address such situations to achieve a more effective outcome.
Workshop Objectives
  • Demonstrate the ability to respond with intention to a situation rather than merely reacting
  • Demonstrate the ability to manage your interactions with others through awareness of other’s emotions
  • Understand your preferred communication style and its effect on those with different styles
  • Identify and plan for strategies to incorporate more versatility into your interactions with others in order to positively impact those relationships
  • Communicate difficult messages in a professional, non-aggressive way
Workshop Key Topics
  • Emotional Intelligence: What It Is and Why It’s Important
  • The Emotional Intelligence (EI) Framework: Awareness and Action
  • Communication/Behavioral Styles in the Context of EI
  • Style Versatility as a Path to Emotional Intelligence
  • Understanding and Managing the “Emotional Hijack”
  • Developing Your Emotional Intelligence
  • Using EI to Manage Difficult Situations
Facilitator: Susan Hill
Susan Hill is a learning professional with over 25 years of experience. She is highly experienced and skilled at designing, developing, and facilitating customized learning experiences for the workplace. Her areas of expertise include leadership, management and supervisory skills, effective communication, team development, customer/supplier relations, business strategy development and implementation, process management and improvement, sales effectiveness, performance consulting, and training evaluation.
Susan has worked with clients from across a wide range of industries over the past 16 years. Some of her key consulting/training clients are Abbvie, US Foods, Amtrak, Sysco, United Airlines, Chrysler Corporation, USPS, McDonald’s, Tellabs, Hyatt Regency, Lucent, and AT&T.
March 25, 2020 (9 a.m.–4 p.m.)
Breakfast and Lunch will be provided!
Illinois Institute of Technology
201 East Loop Rd
Wheaton, IL 60189
Workshop Fee: $395 per person
This workshop awards .55 Continuing Education Units (CEU)
Business Writing Workshop
Most business professionals write far more than they think. Whether it’s emails, client letters, proposals, performance reviews, procedures, instructions, recommendation letters, reports, or just a note on a file, you spend a great deal of your time communicating.
No matter the field, communication with clients, coworkers, and superiors can cause a great deal of stress. Fair or not, your audience judges you daily on the writing you send out. Yet many people assume that writing is a gift that you’re either born with or can never master. In fact, it is a skill like any other, developed through instruction, practice, and feedback.
This workshop is an intensive session where you’ll learn the skills of effective business communication that you can start applying immediately to your workplace writing. You’ll learn how to assess your audiences and adapt your writing to different contexts. We’ll discuss how to write effectively in the different genres of business writing. We’ll also cover best practices at every stage of the writing process, from drafting and taking feedback all the way through editing and finishing touches.
Workshop objectives:
  • Compose well-structured, clear, and concise business writing
  • Build skills in grammar, sentence structure, language, tone, and style
  • Develop skills in planning, organizing, and editing business writing
  • Learn to detect and eliminate common errors in business writing
  • Streamline the writing process and learn the habits of efficient writers
  • Learn to apply the structures of professional communication that allow readers to quickly retrieve information from your documents
  • Discuss the strategies for effectively giving and receiving feedback
  • Practice how to effectively design and package documents for maximum impact
Facilitator: Andrew Roback
​Andrew Roback graduated with his Ph.D. in Technical Communication from Illinois Institute of Technology in 2017. He is an adjunct professor and has taught several courses in technical and professional communication, research methods, literature, and humanities. Roback has given talks on communication strategies and research to professional organizations, student groups, and at national and local academic conferences. He earned his Master’s degree at DePaul University in English and American Literature, and his B.A. at the University of Illinois in Urbana, double majoring in English and Rhetoric. More information is available at his website:
March 3, 2020 (9 a.m.–4 p.m.)
Breakfast and Lunch will be provided!
Illinois Institute of Technology
201 East Loop Rd
Wheaton, IL 60189
Workshop Fee: $395 per person
This workshop awards .55 Continuing Education Units (CEU)
Project Management Workshop
In today’s economy more than ever, an organization’s success is dependent upon leading projects to their successful outcomes. This workshop shatters many of the myths surrounding managing projects. Discussions present first-hand experiences and best practices of what works and why. Benefits/Learning Objectives You’ll be able to improve your ability to lead projects to their successful conclusions. In addition, you’ll learn how to:
  • Plan activities, track progress, solve problems and lead projects to their intended outcomes
  • Develop the ability to compress project time without compromising results
  • Identify and manage project risks and develop contingency plans should the risks materialize
  • Build personal leadership skills to get the right things done
  • Create a blueprint for other projects to follow
  • Enable the organization to utilize project management as a competitive weapon
Who should attend
  • Enterprising individuals who see managing projects to successful outcomes as a means to fast track their growth in their organization and careers
  • Experienced project managers who are seeking new approaches and techniques to get things done
  • Organizational leaders needing projects to fulfill expectations and be a source of enduring positive change
Program Features
  • Strategies to increase the chances of success for both the organization and the project manager
  • How to get people to keep their commitments
  • Building a team from marginally motivated, untested, rogue individuals
  • Creating financial justification
  • Utilizing the tools in the successful project manager’s toolbox to keep the project on track
  • Knowing when to pull the plug
Material Covered
  • Understanding how to use CPM, PERT to effectively track progress, identify potential trouble spots
  • Predicting and managing conflict in a project environment
  • Making scope creep work for rather against project deliverables
  • Managing expectations
  • Managing your time
​Throughout his career, Will Maurer has held a variety of positions that include Industrial Engineer, Process Engineer, Production Manager, Project Manager and Senior Business Advisor. In varying capacities he has led the efforts to improve the profitability and competitive position of companies that include Playskool Inc., AB Dick Company, Specialty Packaging Products Inc. and the Chicago Manufacturing Center. He led or been a project manager major for a wide variety of projects, several in excess of $2 million dollars. These include new product development, new building construction, equipment installation, software and technology implementation and training, new process training for private and public sector organizations.
In 2009 and again in 2013, Maurer was awarded the Excellence In Teaching Awarded from the School of Applied Technology at the Illinois Institute of Technology. Maurer has earned an MS in Project Management from Keller Graduate School of Management and his BS from the University of Illinois.
February 13, 2020 (9 a.m.–4 p.m.)
Breakfast and Lunch will be provided!
Illinois Institute of Technology
201 East Loop Rd
Wheaton, IL 60189
Workshop Fee: $395 per person
This workshop awards .55 Continuing Education Units (CEU)
Questions? Please contact Mary LaFleur at or 630.682.6030.