Galvin Library Wants Your Feedback

Galvin Library is taking part in the LibQual survey this spring Semester. More than 1000 libraries around the world have taken the survey offered by the Association of Research Libraries.

Access the Survey

By taking the survey, you will give the library feedback they can use to enhance services, collections, and space–now and in the years to come. The survey takes about 10 minutes to complete. Respondents will have an opportunity to win one of four (4) $25 Amazon gift certificates. Enter your Illinois Institute of Technology email address at the end of the survey to be included in the drawing.

The survey is available for all students, faculty and staff. Responses are confidential; any identifying information will be removed.

About the Survey:

The LibQUAL survey evolved from a conceptual model based on the SERVQUAL instrument, a popular tool for assessing service quality in the private sector. The Texas A&M University (TAMU) Libraries and other libraries used modified SERVQUAL instruments for several years. ARL, representing the largest research libraries in North America, partnered with TAMU to develop, test, and refine a newly adapted tool to serve the particular requirements of libraries: LibQUAL+®. After years of revision based on data collected from thousands of library users, the LibQUAL+® survey has evolved into a protocol consisting of “22 items and a box.”

The 22 core survey items measure user perceptions of service quality in three dimensions: Affect of Service, Information Control, and Library as Place. For each item, users indicate their minimum service level, desired service level, and perceived service performance. The survey contains additional items that address information literacy outcomes, library use, and general satisfaction. An open-ended comments box provides a wealth of information for qualitative analysis. Participants also have the option to select five additional local questions to add to their survey.

More information about the survey is available from the LibQual site.