Update on Illinois Tech’s Telecommunications Services

Due to the recent retirement of all of the staff of the university’s telecommunications department, support tickets for phone and cabling-related services will take a little longer to be resolved. Support services have been temporarily outsourced to a vendor who has a presence on Mies Campus for half a day every Tuesday and Thursday. Please know that a response to your ticket request will align with that schedule. In the event of an actual emergency, please indicate within the support ticket the nature of the emergency, and the university will do its best to address this urgency.

The Office of Technology Services is in the process of hiring one of the three telecom positions, a full-time voice services engineer, with the hope of improving and stabilizing this transition period’s service level.

The university thanks you in advance for your patience.